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Privacy Policy for your account

This page explains how 4d2u handles the details tied to your account, device and activity when you use our site.

Data useCookiesAccount safetyMalaysia law

How Local Law Shapes Data Use

4d2u Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our policy is built around the records we need to run your account, protect sign-in access and answer disputes about transfers or session history. When you use Touch 'n Go, GrabPay, Boost dan FPX, we may keep the reference, time stamp and status needed to reconcile

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the payment, then remove it from day-to-day use once the purpose ends, unless a legal hold requires longer storage. We only share data with service partners that help us host the site, send messages, verify activity or process support cases, and we limit that sharing to
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the minimum needed. If local law gives you a right to see, correct or remove a record, we will handle the request after we confirm it belongs to you.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Where To Send Privacy Requests

If you want to ask about this policy, send the request from the email tied to your account, then tell us which record you want checked, corrected or removed.

Email us Send your privacy request, the account email and the change you want. We use this path for access, correction and removal requests, then reply once we have matched the record to you.

Chat us Open the chat form if you need help wording the request. We will point you to the right form, ask for the details we need, and keep the case tied to your account so it does not get mixed up.

Postal request You can also send a written request with your name, account email and contact number. That helps us confirm the record before we make any change, especially when the request concerns archived data or a past transaction.

CONTROL POINTS

How We Handle Your Data

We keep privacy handling practical: data is collected for account access, fraud checks, service messages and fixing errors, then reviewed on a need-to-know basis.

Data use

We collect the details you submit when you open an account, plus device and browser signals that help us keep access working, trace errors and separate normal use from suspicious activity.

Cookies

Cookies remember login state, language choice and page flow. We also use them to measure whether a page loads properly, but we avoid storing more than we need for that purpose.

Account checks

When a sign-in looks unusual, we may ask you to confirm your email, phone or recent activity before we let the session continue. That step helps protect your data from unwanted access.

Retention

We keep records only for as long as they serve the reason we collected them, unless tax, dispute or legal duties ask for a longer period. After that, we delete or anonymise them where allowed.

Change requests

If you want access, correction or removal, tell us what needs changing and which account to check. We will review the request, verify your identity and act where local law permits.

Contact path

For privacy matters, use the contact details in this policy, not a public social channel. That keeps the request tied to your record and lets us confirm the right next step.

Questions About Your Privacy Rights

The answers below focus on the parts of this policy that usually matter most: what we collect, how cookies work, when payment traces stay in our records, and how you can ask for access or correction. If your request depends on where you are, we will follow local law and only proceed where local law permits. We keep the wording plain so you can act without guessing.

It covers the details tied to your account, browser, device and payment trail when you use our site. It also explains why we collect each record, how long we keep it and where local law controls the next step.

Yes. We keep the reference, time and status needed to match the transfer, settle any mismatch and answer a dispute. We do not keep payment records longer than needed unless another legal duty applies.

Yes. Send the request through the contact path in this policy, tell us which account record needs attention and confirm your identity. We will respond where local law permits after we verify the request.

Cookies help us remember your session, language choice and page state. They also help us spot repeated errors or unusual sign-ins, but we keep them limited to the purpose set out in this policy.

Only the service partners that help us host the site, send messages, verify activity or manage support cases may receive the minimum details needed. We do not share more than the task requires.

We keep records for the time needed to run the account, resolve issues and meet tax or legal duties. When that time ends, we delete or anonymise them where allowed.

Use the contact details in this policy, include the email linked to your account and say what you want changed. That helps us verify the request and route it to the right team.

Privacy Policy for your account

Where To Send Privacy Requests

How We Handle Your Data

Data use

Cookies

Account checks

Retention

Change requests

Contact path

Questions About Your Privacy Rights

01 What does this policy cover?

02 Do you keep my Touch 'n Go, GrabPay, Boost or FPX records?

03 Can I ask to see or change my data?

04 How do cookies affect my privacy?

05 Who can receive my data?

06 How long do you keep records?

07 How do I contact you about a privacy change?

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