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4d2u Terms & Conditions for Malaysia

These terms set the rules for your account, wallet checks, and access in Malaysia, so you can see what we ask before you continue.

Local lawPlain wordingAccount checksTouch 'n GoGrabPay

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When These Terms Apply in Malaysia

4d2u Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to your account, your use of the site, and any request you send through support or the wallet flow. If a Malaysian rule changes how access, verification, payments, or content can be offered, the local rule takes priority to the extent required. We

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may update the text when account controls, payment steps, or support paths change, and the version shown on the site is the one that governs after it is posted. If you use Touch 'n Go, GrabPay, Boost or FPX, the same account checks still apply, including
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identity checks and transaction checks when needed. By continuing to use the account after a notice, you accept the updated terms for use that remains available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

WHO TO CALL

Ask Us About A Clause

If a term is unclear, contact us before you continue. We can point you to the exact clause, explain how it affects your account, and note any local-law limit that changes the…

Email support Send the page name, the clause you want to check, and the email on your account. We use that detail to answer the exact point, not send you a broad reply that misses your question.

Live chat Live chat suits short questions about wording, timing, or access. We can point you to the section that applies, explain the practical effect, and note when the answer depends on local law.

Help desk hours Our help desk works in Malaysia time every day. If your request needs a record change, we will tell you what detail we need, how long it should take, and what happens next.

CAREFUL HANDLING

How We Handle Your Data

We keep account data limited to what is needed for access, support, and legal duty.

Data minimisation

We keep account data limited to what is needed for access, support, and legal duty. That usually means login details, contact records, and request history, not extra profile fields that do not help the account function.

Cookie use

Cookies help remember your session, language choice, and page state so you do not have to set them again on every visit. They do not change the legal text or override any clause.

Login security

Login security depends on your own password care and our access checks. If something looks unusual, we may pause the session, ask for confirmation, and restore access only after the account details match.

Record retention

We keep records only for as long as we need them for support, dispute handling, fraud checks, or legal duty. After that, the file is removed or anonymised according to our retention process.

Change requests

If you want a correction, update, or copy of your data, contact support from the email on the account and say what you want changed. We will check identity before we act on the request.

Access checks

If local law affects your access, we apply the rule that is permitted in your location and explain the practical result. That keeps the terms aligned with the place where you are using the account.

Terms Questions You May Ask

If something in the terms is not clear, this section covers the points people ask about most: what the terms apply to, how updates work, how we handle requests, and who to contact when you want a change. If your question depends on local law, we answer it that way and keep the result within what is permitted in Malaysia.

They cover account use, access rules, support contact paths, data handling, and how changes take effect. If a local rule changes the position, the local rule controls the part that conflicts.

They start applying when you use the site, create an account, or continue after a notice that updates the text. Continued use means you accept the current version for that account.

Yes. We may change them when legal duties, account controls, or support steps change. We post the latest text, and the version shown at the time of use is the one that applies.

If you do not agree with an update, stop using the account and contact support for help with the next step. We will explain any account action that may follow under the stated terms.

Send a request from the email on your account, name the clause or record you want changed, and give enough detail to identify you. We will confirm what we can change and what we must keep.

We keep records for support, legal duty, and dispute handling only for as long as needed. The retention period depends on the record type and any legal reason to keep it longer.

Use the contact paths on this page, then include the question, the page name, and your account email. That lets us answer the exact term you are asking about without extra back-and-forth.

4d2u Terms & Conditions for Malaysia

Ask Us About A Clause

How We Handle Your Data

Data minimisation

Cookie use

Login security

Record retention

Change requests

Access checks

Terms Questions You May Ask

01 What do these terms cover?

02 When do the terms start applying?

03 Can you change the terms after I join?

04 What if I do not agree with an update?

05 How do I ask for a correction to my data?

06 How long do you keep account records?

07 Who should I contact about a clause?

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